Phil Spencer to announce best agents in the UK
November 14, 2011
Temples has joined the Estate & Letting Agent Awards. The scheme recognises the best agents based on research conducted through homebuyers, sellers and landlords around the UK.
The awards, known as the ESTAS and sponsored by Zoopla in association with HomeLet and RICS, measures the quality of customer service provided by agents through the home buying, selling and rental process.
Phil Spencer, presenter of Channel 4’s Location, Location property programme says “I think it says a great deal about a company who’s prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it. These awards help agencies to focus on customer service levels and that’s why so many sign up each year”
“Any agent that signs up for the ESTAS is making a public pledge that they are focused on providing the best possible service to their clients whether they be buying , selling or renting through the agent” says Simon Brown, Managing Director of Awards For Business who run the national scheme. “Customers should always ask if they are an ESTA Agent, and if not why not?”
Natalie Williams, director of Temples Northwich said “The Temples Cheshire offices have entered this national award to showcase our determination to provide the best customer service levels and to give our landlords the opportunity to give us feedback on our efforts. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is great way to demonstrate how good we really are.”
HomeLet are sponsoring the ESTAS for the third year running. John Boyle Managing Director said: “I’m delighted to announce HomeLet as a sponsor of the 2012 ESTAS – it’s an honour to support this event that showcases the UK’s most innovative and successful letting agents. For HomeLet, it’s not only a fantastic opportunity to work alongside other lettings experts, but also celebrate best practice and excellence – qualities that HomeLet strives for in its own service delivery. From the whole HomeLet team, I would like to wish all letting agents taking part, all the best for the awards.”
The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS). David Dalby, Residential Director at RICS, said “This is the seven year that RICS have been involved with the awards, which we support because the results are based solely on customer satisfaction rather than the opinions of a judging panel. To win an Estate or Letting Agent of the Year Award, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow those standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”
Although there is certainly a focus is on the opportunity to learn from this experience, the Temples teams are happy to admit they extremely motivated to win this competition, which has created some friendly rivalry not only between the offices to see who gets the best rating, but between individual staff members too. Nicola Buckley, Lettings Manager from the Northwich office explains; “When we were told that we were entering the ESTAS 2012, we were especially excitied to hear that Landlords have the opporunity to nominate a staff member for an individual award for their customer service. Each of us secretly hopes we might be that person! Winning this award would mean a great deal to staff morale.”
To cast your vote for Temples and be entered in a prize draw to win £1000 or Champagne for runners-up, please go to the “Vote Now” tab on the ESTAS website www.theestas.com. All votes remain anonymous, online votes to be cast by 29th February 2012, hardcopies to be entered by 31st January 2012, results out in April 2012. Thank you to all those Landlords who have already rated us and good luck for the prize draw!
