Gary and his wife Natalie opened the Northwich office in 2006 and between them have more than 15 years’ experience in the property letting and management industry.
Gary oversees the entire business, and is mostly involved in property accounts and business development. With a background in IT, he has almost finished writing a bespoke lettings-specific software program to gain an even tighter control over our business process and functionality. Gary enjoys leading a highly motivated, customer-orientated team and prides himself in creating exceptionally high standards and generating fantastic client feedback. He works with passion and determination and is a trusted advisor to our substantial landlord base.
Natalie has an NFOPP Diploma in Residential Letting and Management and believes that a strong, knowledgeable team is the cornerstone of Temples’ success, placing professional development at the heart of the company. As well as having a keen interest in the legal aspects of residential lettings, Natalie is always seeking to enhance the customer’s experience, a recent project establishing an electronic signature system for new and renewal tenancy agreements, which has received a fantastic response from our tenants, preventing trips to the office to complete contracts.
The Property Lettings Team
Nicola is responsible for overseeing all aspects of marketing and lettings, carrying out landlord appointments, negotiating tenancy renewals and rent increases, and managing property accounts. Nicola is a highly successful and self-motivated individual, and has achieved an NFOPP Technical Award in Residential Letting and Management. With 4 years at Temples under her belt, Nicola’s commitment and enthusiasm for her job will help any landlord get the quality of service they require when letting their property, as well as tenants moving home.
Sophie’s flair in advertising, eye for detail, excellence in communication and dedicated photography mean that Temples’ property promotion is top notch, setting our properties way above their competition. Sophie gives regular detailed feedback to landlords of properties being marketed, guiding them on the right price and presentation to reduce the risk of void periods and maximise on their investment. Sophie also manages our Facebook and Twitter accounts to keep in touch with our customers and associates, and property alerts to our prospective tenant databases.
Having joined as Lettings Administrator 2½ years ago, Helen’s proactive and bubbly personality became apparent as making her ideal to carry out property viewings and negotiate lets on behalf of our landlords, resulting in a change of position in March 2012. Helen’s willingness to get stuck in to get the best deal for our clients, and her honesty in advising landlords on property or price changes required to avoid void periods, is a reflection of Temples’ core values. Helen proudly achieved the NFOPP Technical Award in Residential Lettings and Management in November 2012.
Together with Helen, Olivia is responsible for dealing with prospective tenant enquiries, qualifying leads, conducting viewings, and negotiating the best deals possible for landlords, securing tenancies subject to referencing and contract. Olivia also manages property readiness – ensuring landlords are advised on how to present their properties at their best for the rental market and ensuring they are safe and of a good standard for tenants to move into. Olivia is a personable, confident and enthusiastic addition to the lettings team.
Becca’s highly organised and responsible nature is perfect for her role of carrying out credit checks and background referencing of prospective tenants, ensuring no detail is missed, registering tenants’ deposits, and putting together tenancy agreements and specially negotiated clauses to be uploaded to our electronic signature system. Her high standards, excellent telephone manner and customer service focus ensures a smooth transition period for tenants from the point of application through to moving into the property, with landlords well informed at all times.
The Property Management Team
With ten years’ experience in the property industry, six of those with Temples, and an NFOPP Technical Award in Lettings & Management, Sarah is knowledgeable and confident in all aspects of the business, allowing her to support other staff members as well as handling complex and challenging situations. Sarah is responsible for inspections, checkouts, handling dilapidations and managing repairs. With her caring nature and cheerful disposition, always going the extra mile, Sarah has developed and maintained excellent working relationships with hundreds of clients.
Richard ensures that timely and cost-effective repairs are carried out with the minimum of disruption for landlords and tenants alike, and conducts property inspections and checkouts. He has many years’ experience in providing exceptional customer service and has hands on experience to enable him to understand how properties work and to offer practical advice to landlords and tenants. Richard also specialises in managing property gas and electrical safety checks, and proudly achieved the Technical Award in Residential Lettings and Management in November 2012
Andi joined us in February 2013 and brings with her 12 years’ experience in housing and tenancy management. Along with Sarah and Richard, she is responsible for carrying out quarterly property inspections and reporting to landlords, handling and progressing repairs and maintenance, co-ordinating contractors and managing utility accounts. With a positive, outgoing personality and ability to keep calm under pressure, she has the perfect skill set to diffuse the difficult situations that go hand in hand with property management.